Most in-stock orders are filled within minutes of being placed. We combine the best
combination of offering the best products at lowest prices while proving to be the
fastest service in the industry as well.
In such a condition, when the stock was available when you placed the order but it was
gone by the time your order had cleared our credit card security department then we
advise you of the backorder situation. This can happen occasionally because stock is not
allocated until your order is verified, accepted, and processed. Therefore, stock levels
and shipping projections may occasionally change by the time your order is shipped.
Hard Disk Direct provides the latest delivery information as provided to us by our
suppliers. Most items will show an ETA (Estimated Time of Arrival) for each product that
is backordered. However, some of our suppliers do not offer ETAs and hence we bring for
our customers the best delivery estimates in those certain conditions.
In addition to this, you can keep track of the out of stock items from the list before
actually purchasing the product. You can also request to receive email notifications
when items are back in stock so that you may purchase them at your convenience.
In that case, we will notify you. We will inform you that your backordered item has been
discontinued. Also, we will make every effort to find an alternate product for you. In
case, we are still not able to replace your backordered item with an alternate product
your order will be canceled.
Hard Disk Direct welcomes advance orders. We realize that due to the fast-growing
technological needs our customers want the newest products and the latest technology
available. Your order will ship as soon as your desired product becomes available. Our
advice to our customers is to place your orders early and get on the backorder list. We
try our best to fill all the backorders in the order they are received.
We make use of an advanced electronic interface which continually scans our distributors
for their best current pricing and availability. This is exactly what enables us to
offer the lowest possible prices on our available items. For further details, we advise
you to visit Terms and Conditions at HDD to understand our policy in detail.
You may find the answers to all our products on our web-sites in order to comply with
all your questions related to the desired product. However, if you do not find any of
the query related to the product specification complied on our website then you can
contact our Customer Service people and they can provide you with the exact answer to
You can contact our Customer Service Representative at Customer Support or call at (866)
You can easily place orders by using our E-commerce website Hard Disk Direct. In
addition to this, we entertain all orders through phone, fax, email and postal email.
See our Contact Information to get the relevant information.
Most of the orders of HDD are processed immediately upon receipt. Most orders in U.S.A
ship the same business day if they are placed before 3:30 pm PST (Pacific Standard
Time), Monday to Sunday. In-stock orders are often processed within minutes of being
Hard Disk Direct will keep you updated on the order status of your product on each and
every status. At any given time, you can come to our web site, log into your account and
click on the Order Status button. We will provide you with the update of your order
Yes, but only if the order has not been processed already (check your order status). To
change your order, you must get in touch with our Customer Service Department at
Customer Support or call at (866) 705-5346.
Please make sure that you have typed your email address correctly. Also check any spam
filters you may use - sometimes they incorrectly filter legitimate emails. Another
reason you may not have received a confirmation email is that the email is being held up
by your internet service provider.
Also, one of the best ways to confirm whether your order has been confirmed or not is to
log into your online order status system. In case you do not find your Order there, you
can contact our customer service at Customer Support or call at (866) 705-5346. You can
call our Customer Support Monday to Sunday during our business hours which are Monday to
Sunday 9:00 am to 8:00 pm.
Due to receiving a high degree of fraudulent credit cards that we have received from
International customers, we must reserve the right to either restrict, delay or even
void any credit card purchases billed or shipped to foreign addresses. In order to make
the payment mode secure we may require you to pay through our PayPal account or wire
transfer. Our PayPal services are open for every customer regardless of where he/she is
situated on the globe, and can easily avail the service.
This mode of payment would make it easier for us to verify without any delay. We even
offer our customers other means to pay us, which includes American Express, Visa or
MasterCard although these cards can take up to 7 business days to get verified.
Standard terms of payment for credit account Customers is 30 days from the date of the
invoice, and this will apply except in the case of transactions where different terms
are agreed in writing. If payment is not made on the due date, will be entitled to
charge interest daily on the outstanding balance at the rate of 18% per annum for
Business Customers and at a rate of 5% per annum for Consumers.