All certified refurbished items listed on Hard Disk Direct come with a 90-day replacement policy. If a refund is preferred, please note that the warranty coverage lasts for 30 days from the date of order receipt.
Hard Disk Direct does not guarantee the duration of its services. Customers should acknowledge that services may not necessarily align with their requirements, and be continuous, prompt, secure, or free from errors.
Yes, users are accountable for any materials downloaded or acquired through the use of Hard Disk Direct services. Customers bear complete responsibility for any damage to their computer system or data loss resulting from such activities.
Under no circumstances shall Hard Disk Direct be held responsible for any direct, indirect, incidental, special, or consequential damages, whether resulting from the use, misuse, or inability to use any product purchased from Hard Disk Direct.
Yes, some products come with a 1+ year manufacturer warranty, covering returns, replacements, and support. For warranty claims or support, customers are advised to contact the manufacturer directly, following their terms and conditions.
No, Hard Disk Direct serves as a distributor and reseller, not as a manufacturer of the products sold. The warranties provided are under the terms mentioned in the document.
Yes, Hard Disk Direct disclaims responsibility for personal injuries or property damage potentially resulting from the use of products/services purchased. Exclusions include but are not limited to, missing memory or flash cards, software-related issues, customer-induced damage, and more.
Damages during transit should be reported within 2 working days of delivery, providing pictures as documentation. Valid claims will be processed upon receipt of the returned component(s), and customers should maintain the warranty card and a copy of the invoice for all warranty claims.
Yes, you can return a product within thirty (30) days of the purchase date for a full refund or exchange as long as it is in unused condition with all original tags and labels attached.
After receiving the return and inspecting the item, Hard Disk Direct will process the return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, securely package the item with the proof of purchase and mail it to the provided address.
Customers are responsible for all return shipping charges. It is recommended to use a trackable method for returns.
For defective or damaged products, customers should contact Hard Disk Direct to arrange a refund or exchange. A 25% restocking fee will be charged for all returns, and additional conditions may apply, leading to a 50% restocking fee.
Conditions such as missing or replaced components, receiving a product that works correctly, damaged or tampered packaging, and post-warranty RMA eligibility may lead to a 50% restocking fee.
Mismatch with the RMA form, physical damage, or tampering with the product may lead to a denial of replacement.
International returns are accepted, but customers are responsible for all return shipping charges. Additionally, the same return policy conditions apply, including the thirty (30) days postmark period.
Generally, 'In-stock' items are dispatched within 1 to 4 business days if orders are placed before 2:00 p.m. PST.
Certainly, express delivery is an option for swift shipping. Orders placed by 2:00 p.m. PST may result in the delivery of available items by the end of the business day.
Items categorized as 'out-of-stock' or 'call for price' may not be readily available and typically undergo arrangement and dispatch within 3 to 8 business days.
Yes, orders with distinct delivery schedules can be managed through split shipping options. Additional shipping fees may be applicable.
Indeed, centralized orders for multiple offices are feasible, though essential security verifications and shipping fees may be applicable.
No, the quoted prices do not encompass relevant sales taxes. Any additional taxes, if applicable, will be billed to the customer.
Certainly, the price of ordered items may be subject to alteration due to rapid market fluctuations. Hard Disk Direct reserves the right to modify prices, providing prior notification to the customer before delivery.
In the event of an unavailable item, a functionally equivalent alternative may be dispatched. If you prefer a specific product specification without substitutions, kindly consult our team regarding its availability.
Yes, Hard Disk Direct retains the authority to cancel orders or impose restrictions on order quantity under specific circumstances, such as delays in order confirmation or unavailability of products.
Discrepancies in pricing or stock availability are rectified during periodic website updates, typically occurring within a span of 1 to 30 days.
For inquiries, please reach out to Hard Disk Direct at 0121 368 1406.
The label "Certified Refurbished" denotes that the product has undergone a comprehensive inspection and testing procedure to meet defined quality benchmarks. These items are accompanied by a 90-day replacement policy, along with a 30-day warranty for refunds.
No, not all items carry the Certified Refurbished designation. Hard Disk Direct offers a selection of both new and refurbished products. Please refer to the product listing to determine the specific condition of each item.
Warranty coverage may differ between new and refurbished products. New items may be covered by manufacturer warranties, whereas refurbished products generally come with a 90-day replacement policy. Consult the product details for precise warranty information.
When acquiring a Certified Refurbished product, take into account that it has undergone thorough testing and inspection to ensure functionality and quality. Examine the warranty details and the return policy specifically applicable to refurbished items.
Certified Refurbished products might display minor cosmetic imperfections, but they undergo rigorous testing to guarantee proper functionality. These imperfections do not impact the product's performance.
The product listing on the Hard Disk Direct website will specify the condition of each item. Look for labels such as "New" or "Certified Refurbished" in the product description.
To check the status of your order, log in to your account on the Hard Disk Direct website and go to the "Order History" section. From there, you can observe the current status of your order.
Order statuses typically include "Processing," signifying that your order is being prepared, "Shipped," indicating it has been dispatched, and "Delivered," confirming successful receipt. Additional details can be found in the "Order History" section.
Once an order is confirmed, modifications or cancellations are not possible. Ensure all details are accurate before confirming your order.
The "Processing" status indicates your order is being readied for shipment. If it remains in this status for an extended period, contact our customer service for further assistance.
The shift from "Processing" to "Shipped" typically requires 1-3 business days. You'll receive a confirmation email with tracking information once your order is shipped.
If your order appears as "Delivered" but hasn't reached you, check with neighbors or family members first. If the issue persists, contact the carrier and our customer service for assistance.
Yes, if your order is shipped in multiple packages, you'll receive separate tracking numbers. You can track each package individually using the provided tracking numbers.
Hard Disk Direct welcomes Visa, MasterCard, American Express, and Discover for credit card payments.
Certainly, you can opt for bank transfers or wire transfers when making payments at Hard Disk Direct.
Indeed, Net Credit is an accepted payment method at Hard Disk Direct, subject to specific terms. Reach out to your dedicated account manager for more information.
In general, there are no additional fees linked to the accepted payment methods. However, it is recommended to consult with your financial institution regarding potential transaction fees.
Debit cards featuring Visa or MasterCard logos are typically accepted as a form of credit card payment at Hard Disk Direct.
Certainly, Hard Disk Direct employs measures to secure your credit card information, utilizing industry-standard encryption protocols to protect your payment details.
For bank transfers or wire transfer payments, you will generally need to provide specific account details, including the recipient's account number and bank information. Contact customer service for detailed instructions.
Upon successful payment processing, you will receive a confirmation email. If any issues arise or if you do not receive confirmation, please contact our customer service for assistance.
You can keep track of your shipment by utilizing the assigned tracking number. In case you encounter any difficulties with the tracking number, allow a few days for all items to be delivered. If discrepancies persist, reach out to our shipping department for assistance.
If your tracking number isn't operational, it's conceivable that one of your packages has become separated. Allow a few days for all items to arrive, and if issues persist, notify our shipping department. For damaged packages, directly contact the carrier for resolution.
Certainly, you have the option to reschedule your delivery time with the shipment carrier. Refer to the received InfoNotice for available choices or utilize the carrier's online platform to modify the delivery time or location.
Indeed, Hard Disk Direct does ship internationally using UPS, DHL, FedEx, DPD Group, and Royal Mail. Customers bear responsibility for any applicable customs duties associated with their orders.
Yes, Hard Disk Direct does ship to APO and FPO addresses. However, delivery times for these orders may span from 5 to 10 working days due to limitations.
Free standard shipping typically processes orders within 1-3 days, with delivery taking place within 4-6 business days. The carriers utilized are UPS, DHL, FedEx, DPD Group, and Royal Mail.
Hard Disk Direct provides various shipping options, such as Quick Arrival, Speedy 3-day Transit, Faster 2-day Option, Next-Day Standard, Priority Next-Day, Global Deliveries, Military Addresses (APO/FPO), Canadian and Puerto Rican Orders, and Weekend Arrival. Cut-off times range from 1pm to 2pm GMT .
No, we refrain from processing or dispatching orders on weekends or major holidays. Although we strive for same-day shipping, it is not guaranteed.