Privacy Policy

Hard Disk Direct (the “Company”) and harddiskdirect.co.uk (the “Site”) is the sole owner of the information collected on this Site.

This privacy policy aims at enlightening you about the information we collect from you while you use any website or mobile application that is owned by Hard Disk Direct, its subsidiaries and affiliates, which is inclusive of Hard Disk Direct websites around the world (collectively, the “Site”). While collecting this information, we are bound by law to provide you with the purpose of collecting the information while answering some of the primary questions of who we are, what information we collect and most importantly how we collect your information.

By using the site and our services, you agree to this privacy policy. In addition to this, you consent to Hard Disk Direct to store, process, share your information as per the description in the privacy policy. In case, that you disagree with our policies and practices kindly refrain from using the Site.

We will process your data in accordance with the General Data Protection Regulation (EU) and National Laws which relate to the processing of personal information. Please read our Privacy Policy clearly to get a clear image of how we would be dealing with your data and processing it for better service.


Who Are We?

Along with our subsidiaries and affiliates, Norton Secured and Shopper Approved, we are Hard Disk Direct.

Our address is 29 Stafford Road, Wallington, Surrey, London, United Kingdom, SM6 9AP. We can be contacted by telephone at +44(203) 8841-686 and by email at orders@harddiskdirect.co.uk

We also provide you with the facility of contacting our Data Protection Officer, directly, incase you are facing a technical ambiguity in terms of your data protection and security.


Information We Collect:

The information we collect from our customers aims to process their orders and is also utilized to improve the service. We make use of the information by facilitating the customer by providing them with relevant information, order confirmation, order status updates and also provide the customer with information on products or services that are available through us or are affiliates. We collect information through Customer names, Billing, Shipping addresses, Telephone and Fax numbers, Email addresses and Payment information (Credit card numbers, to process orders).

We aim to collect this information so that we can improve the services rendered at Hard Disk Direct while understanding the shopping experiences of individual customers and also understand the buying habits of our customers. This enables us to improve your shopping experience with us as we constantly try to make ourselves the better versions of our own selves.


Registration:

In order to process your orders, you would be asked to complete the registration. You will have to provide your contact information, which includes your name, e-mail address, telephone number and address. This information will be utilized to inform you with order status updates via e-mail.


Ordering:

Information, collected in the registration process will further be used to process orders. The financial information accessed includes:

  -  Credit card Number.
  -  Expiration date.
  -  Money Order.

This information is solely used for billing purposes and to complete the processing of your order. It is to further notify you that the financial information will not be saved by our Site but will be shared with the merchant bank for authorization and approval. This process is protected by an enhanced security system, for the privacy and security of our customers is our utmost priority.


Use of Cookies

Cookies are utilized to provide a more relevant experience to our customers while some of our web pages are customized for you based on the information that we collect. We make use of cookies in order to provide to analyze and improve our services, also to detect fraud. It also helps to personalize your experience of the Site. Our system will identify your browser during your visit and display the characteristics and quantity of items in your shopping cart.

You can also elect to disable cookies in your browser. In this way, you will still be able to browse the store. The help function of the toolbar on your browser will inform you as to how you can prevent the browser from installing a new cookie or shut down the cookies totally. Cookies, however, aim to make most of the special services from harddiskdirect.co.uk and this is exactly why we recommend you to set up an open status for this program.


Third Parties That May Access Your Information:

We employ services of third-party companies to successfully complete the process of shipping, order tracking, credit card processing, postal and email delivery. In addition to this, the information helps us with the successful completion of package delivery while data analysis, marketing assistance and order fulfillment stand concrete along with the main goal of the delivery.

We are affiliated with the following:

  -  UPS (www.ups.com)
  -  Federal Express (www.fedex.com)
  -  International orders are shipped via DHL (www.dhl.com)
  -  DPD group (www.dpd.com)
  -  Royal Mail (www.royalmail.com)

These third-party associates, however, have limited access to your personal information and we ensure you with the fact that it will not be used for any other purpose. We treat our customers’ information as one of the business assets and we make use of your personal information within the boundary sketched in this Privacy Policy as your safety and privacy stand as our primary concern along with taking your shopping experience to the ultimate level.


Linking to External Sites:

The site may contain links which can lead to other third-party websites or applications. These websites and applications may collect information about you, due to which we encourage you to be aware while leaving the Site to go through the privacy statements of each and every website and application that you come across.

This privacy policy applies to information collected by harddiskdirect.co.uk and hence any linked website or applications that you visit are not owned or operated by Hard Disk Direct and we are not responsible for the practices and policies of those websites or applications.


Make Use of A Security Enabled Browser:

Security enabled browser can help you to optimize your experience while browsing keeping your data secured to the maximum level. An insecure web browser can lead to spyware being installed on your computer without you being aware of it while attackers take control of your computer or even steal your information and can further use it to attack other computers.

We recommend you to make use of:

  -  Chrome 69.0.3497.100
  -  Microsoft Edge 17.17134
  -  Safari 12.0

When You Volunteer Information:

When you choose to volunteer information or participate in the feedback section of the Site which would be inclusive of reviews, opinions, forums, chat files, or any other forms of public communication. These are some of the circumstances in which you agree to allow certain aspects of this personal information to be made public to some extent.

The point of using your personal information collected through the above-mentioned means is solely for the purpose of the originality of the content that we publish on our Site which can provide other users with an insight of your positive experience with Hard Disk Direct. We ensure you that your opinions, reviews and feedbacks would be kept genuine to the utmost level without any moderation/ alteration in a way that might hinder the true sense in which it was intended.


You Are Free to Opt-Out:

In a scenario, that you do not want to receive our e-mails, alerts or any notifications then you can opt-out of it at any given time. You can opt-out of receiving the notifications by signing out on the check-out page.


Changes to Privacy Policy:

Hard Disk Direct reserves the right to modify/ change the privacy policy at any time. Customers are requested to view this section thoroughly to remain aware of any changes updated in the policies.